WARRANTY CUSTOM PCs

30 DAY UPGRADE WARRANTY

Should you receive your CUSTOM PC or CUSTOM LAPTOP and you want to make any change ( excludes case ) such as extra memory , hdds , ssds , etc we will collect your PC and perform the upgrade for the cost of the extra components only. If there are components which need to be returned to complete the upgrade then we will credit you the amount charged for the component when purchased against the upgrade component. There will be no collection , return or labour charge within 30 days of you having received your new custom pc. You must inform us in writing by email before the end of the 30 days period quoting your order number and the upgrade you require. AIO Liquid Coolers and PC Cases are excluded from the 30 DAY UPGRADE WARRANTY.

90 DAY UPGRADE WARRANTY

Should you want to upgrade your CUSTOM PC within 90 Days of receipt we can collect your PC ( and return ) for a fee of €24.99. You can upgrade memory and other components without paying a labour charge for the installation of the upgrade components and we will allow a trade in of any returned components related to the upgrade at up to 75% of their original value. The only exception to the upgrade warranty is AIO Liquid Coolers and PC Cases.

2 YEAR COLLECT & RETURN WARRANTY

Our Custom PCs come with a 2 year collect & return warranty which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return. Software is excluded from the warranty as is customer induced damage or damage from misuse which includes for example over-clocking or damage caused from opening the PC , etc.

3 YEAR COLLECT & RETURN WARRANTY

As on option on our Custom PCs and LAPTOPS a 3 year collect & return warranty can be added for an additional cost which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return, and in year 3 of your warranty we will include Collection & Return as well as a Zero Labour Fee Promise , Hardware may not be covered in year 3 however we will always verify this with the manufacturer. Software is excluded from the warranty, as is customer induced damage or damage from misuse which includes for example over-clocking or damage caused from opening the PC , etc.. Please note that certain components are excluded by their respective manufacturers from the 3rd year of the of the warranty however if this is the case then we will supply the component for cost price and fit under warranty which means no labour costs.

COMPONENT & ACCESSORY WARRANTY

Components and Accessories are covered by their respective manufacturers warranty and you should always contact the manufacturers support first. We are however , always here to help, and if you need help or advice please contact our support. Most Manufacturers have returns procedures in place and do not allow us to accept their returns. We cannot accept most components or accessories for return after 30 days from date of purchase however we will always endeavour to assist our customers and we will contact the manufacturer on our customers behalf. If you need to know which manufacturers offer direct support and which do not then please contact our support staff and we will get the information for you. We can also offer advise when warranty is refused by the manufacturer or if you need advice on whether an item is covered by warranty. Customer induced damage for example bent pins on cpus or motherboards or thermal paste on cpu sockets is not covered by warranty nor is physical or accidental damage.

We are here to always help and provide assistance to our customers and were there is an issue with obtaining warranty from the manufacturer we will always keep the customer informed and provide them with the information we receive from the manufacturer. We will provide accurate information to allow our customers to make the best decisions when it comes to out of warranty components or components where the manufacturer or we have refused warranty.

DELIVERY INFORMATION

RELIABLE & FAST DELIVERY ACROSS IRELAND AND EUROPE

Our Delivery Partners DPD.IE offer fast and reliable delivery across every county in Ireland and across Europe, and give our customer the greatest flexibility when it comes to organising their orders to a time and day which suits them. When an order is collected from us by DPD.IE the customer receives an email which will include tracking details allowing the customer to both track and control their order. On the morning of the delivery DPD.IE will send an SMS Text to notify the customer of the delivery windows to a 60 minute timeslot and if this does not suit the customer can reschedule to a suitable time and day or organise delivery to a safe third party location or to a Local DPD Parcel Shop. 

WE SUPPORTS IRISH BUSINESSES SUCH AS DPD.IE WHO ARE LISTED AS ONE OF THE TOP 150 COMPANIES TO WORK FOR IN IRELAND. DPD.IE STARTED IN ATHLONE IN 1986.

All orders shipped with DPD.IE are covered under our own Goods in Transit Insurance Policy.

DURING BUSY PERIODS DELIVERY MAY BE WITH GLS.IE OR FASTWAY.IE WITH DISPATCH EMAIL SHOWING DELIVERY COMPANY WITH TRACKING EMAIL. WE WOULD ONLY CHANGE FROM DPD.IE UNDER EXTREME CIRCUMSTANCES SUCH AS IF THE DPD.IE FINAL DELIVERY DAY BEFORE CHRISTMAS WAS IN FACT EARLIER THAN THAT OFFERED BY GLS OR FASTWAY. WE WILL ALWAYS PROVIDE TRACKING DETAILS AND STATE THE CARRIER WE SHIP WITH TO ENSURE OUR CUSTOMERS CAN TRACK THEIR ORDERS.

CUSTOM DESKTOP PCs & LAPTOPS

Custom Desktop PCs and Laptops can take up to 12 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 7 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 12 business days after your order has been placed. All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

PRE-CONFIGURED DESKTOP PCs & LAPTOPS

Pre-Configured Custom Desktop PCs and Laptops can take up to 7 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 5 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 7 business days after your order has been placed.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

NEXT DAY DELIVERY DESKTOP PCs & LAPTOPS

Next Day Custom Desktop PCs and Laptops are Prebuilt and Shipped from stock and should ship within 24 hours of the order being placed. You will receive an order confirmation email with tracking information when your order ships. If you need an order update please log into your account or read your order confirmation email. If you have not received your order within 5 business days please contact us.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

GOODS IN TRANSIT INSURANCE

All Orders shipped by us are covered by our own goods in transit insurance to the full value of the order which is additional to the goods in transit insurance offered by DPD.ie. Our goods are packed to International standards to ensure damage in transit is highly unlikely and all of our orders are packed in a secure location which has 16 high definition security cameras to ensure should there be a report of a missing item / short shipment it can be verified quickly. All of our orders are sealed and should not be accepted or signed for if there is damage to the packing or if the packing looks like it has been opened. If an order is damaged or lost in transit the claims procedures of our insurer must be adhered to or we cannot guarantee a favourable outcome. It is our policy to replace orders which have been lost in transit however if this is not acceptable to the customer then a claim can be made to the value of the goods with our insurer. If a Custom Assembled Desktop PC or Laptop suffers damage in transit we will examine the unit and replace any damaged components however we cannot replace a custom desktop pc or laptop in its entirety unless the product is declared a write off by our insurers. It is our policy to avoid our customer having to wait for claims to be settled and we reserve the right to make a determination whilst we wait for the insurers official determination. This ensures we can often resolve an issue in days however for this to happen we do need the customers help and assistance. If we collect a custom desktop pc or laptop under the collect and return warranty it is covered up to €500 for damage in transit once the item has been packed to the same standard as it was shipped in. If a customer chooses to return an item(s) with a different carrier of their own choosing then any returned item(s) are no covered until the terms of our goods in transit policy. We would please ask customers not to use AN POST for returns as we have experienced issues as AN POST staff sign for deliveries and not the recipient ( US)  which can make claiming for lost of damaged item(s) very difficult. Items not be returned by going to a DPD.IE PICKUP POINT of which there are over 600 across Ireland https://dpd.ie/Pickup. At your local Pickup Point you can return any item after paying a fee to the Pickup Point https://shipping.dpd.ie/products-and-services/pickup-shops. 

We no longer accept or process HUMM FINANCE payments. We do not feel allowing Humm as a payment option was beneficial to ourselves or our customers. This decision was brought forwward due to a change in the terms and conditions at HUMM. We have no issues in recommending Humm as a payment option however it is not compatible with custom designed and manufactured products as before we can accept an order for a custom made product we must receive payment which is an issue now given that HUMM to not pay for orders until the product is delivered. Receiving payment before building a custom made product has been an integral aspect of our contract of sale since the we sold our very first custom made pc and to change this fundimental aspect of our business would create one set of rules for HUMM payments and another for customers paying by Debit , Credit Cards , Bank Transfers or PayPal and we do not think it is fair to treat one group of customer any different based on how they pay for their order. We understand this will inconvenience some of our customers and for that we apologise. Over the last number of years HUMM have been important to our customers and HUMM are a company who we have had good experiences working with but as this time we feel we cannot continue to offer HUMM as a payment option.

PAYMENT OPTIONS

We do not store payment information within our business or on our servers and we do not have access to for example the credit card numbers which ensures the safety of our customers financial information. 

We offer multiple payment options with both online and offline methods available. If you need assistance please email SALES@GAMEFORCE.IE or click the contact link on the right of this page.

DEBIT & CREDIT CARDS

POWERED BY IRELAND STRIPE

STRIPE is a secure CHECKOUT OPTION for DEBIT & CREDIT CARDS offering a quick and easy checkout with the option to save card details for future order. It also offers Security Including SCA and 3D SECURE to ensure the safest possible online transaction. STRIPE is an Irish Company and we chose STRIPE as our card processor because they offer a world class service and because they are an Irish company. Supporting Stripe Creates Jobs in Ireland. Information entered on the STRIPE site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.

BANK TRANSFER - OFFLINE METHOD

Bank Transfer or Bank Payment is an OFFLINE payment method primarily used by business customers for larger transactions. Orders are not processed until payment is received and when sending the payment through your bank please ensure you use your order number as the reference. We bank with Bank of Ireland with transfer usually same day or next day depending on the sending bank. If you do not receive a processing email confirming we have received payment within 24 hours please email SALES@GAMEFORCE.IE and we will check to see if we have received your payment. Information entered is processed on our server which is hosted by Amazon Web Services.

PAYPAL - DEBIT , CREDIT CARD & PAYPAL ACCOUNT

The PayPal Checkout option allows customers to use their PayPal account to checkout. Due to the lack of security checking out with PayPal may require additional security steps to be completed before an order can be completed. If you choose PayPal as a checkout option your order may be delayed. Unfortunately address verification is required before we can ship and order and we also require a mobile phone number and we may have to contact you to get these delaying your order if they are not provided by PayPal. Information entered on the PayPal site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted on secure servers in the EU. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.