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CUSTOM GAMING PCs ◇ LIFETIME SUPPORT◇ 2 YEAR COLLECT & RETURN WARRANTY ◇ NATIONWIDE DELIVERY WITH DPD.IE ◇ MADE IN IRELAND
CUSTOM GAMING PCs ◇ LIFETIME SUPPORT◇ 2 YEAR COLLECT & RETURN WARRANTY ◇ NATIONWIDE DELIVERY WITH DPD.IE ◇ MADE IN IRELAND

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2-Bay QNAP TS-264-8G Intel Celeron 8 GHz Quad Core

by QNAP
SKU 128705
Availability:
- Available to be ordered
Original price €428,75
Original price
€527,36
€428,75
Current price €527,36

WARRANTY & SUPPORT

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MOTHERBOARD , MEMORY , PSU , SSD , ETC.

2 YEARS COLLECT & RETURN WITH DPD.IE

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LIFETIME UPGRADE SUPPORT ON ALL PCs

SUPPORT TO EXTEND THE LIFE OF YOUR PC

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Powered by an Intel® Celeron® N5105/N5095, quad-core processor (burst up to 2.9GHz), the TS-264 features two 2.5GbE RJ45 ports and Port Trunking for up to 5Gbps combined bandwidth. With M.2 PCIe Gen3 and PCIe Gen 3 slots, the TS-264 provides flexibility in extending NAS functionality, allowing you to install a QM2 card for M.2 SSD caching, or Edge TPU for AI image recognition and various 10GbE/5GbE network cards. The TS-264 comes with 8 GB RAM for running light VMs and Containers, and supports multi-cloud backup, cloud storage gateways, 4K HDMI output and real-time transcoding, alongside expandable storage capacity and feature-rich apps to perform as a cost-efficient, reliable 2.5GbE NAS.

2.5GbE connectivity
Up to 5 Gbps transfer speeds can be achieved by setting port trunking with the two built-in 2.5GbE (2.5G/1G/100M) ports.

M.2 SSD caching
Dual M.2 PCIe Gen 3 slots enable NVMe SSD caching or SSD storage pools for improved performance, or Edge TPU for AI image recognition.

PCIe expandability
Install a PCIe Gen3 x2 card to expand the core functionality of the TS-264, including a Multi-Gig 10GbE/5GbE/2.5GbE network card, a QM2 card, or a USB 3.2 Gen 2 (10Gbps) card.

License-free virtualized environment
Host multiple containerized apps to run a wide range of applications and services.

Drives Auto-Tiering
Qtier™ auto-tiering technology and SSD caching enable constant storage optimization.

4K HDMI
4K H.264 hardware decoding and real-time transcoding for smooth big screen multimedia experience.

Quad-core high performance and up to 8 GB RAM
The TS-264 is powered by an Intel Celeron N5105 / N5095 quad-core processor and supports up to 8 GB DDR4 memory, two 2.5GbE ports and SATA 6 Gb/s drives. The integrated Intel® AES-NI encryption engine also helps protect confidential data without impacting system performance.

Accelerate AI–powered image recognition and caching with TPU and PCIe expansion
The TS-264 has two M.2 PCIe Gen3 slots, enabling SSD caching or SSD storage pools for improved performance, or Edge TPU for AI image recognition.

Install M.2 NVMe SSDs for cache acceleration or efficient tiered storage
The TS-264 supports SSD caching and features two M.2 slots that support M.2 PCIe NVMe SSDs
with 2280 form factors (sold separately) for boosting overall NAS performance. Qtier™ technology can also be used to empower the TS-264 with auto tiering that helps continuously optimize storage efficiency across all installed storage devices.

Accelerate AI–powered image recognition with TPU
By leveraging a Google Edge TPU to QNAP AI Core (the AI-powered engine for image recognition), the TS-264 can perform high-speed face and object recognition. Google Edge TPU enables QuMagie to quickly process thousands of photos with high-speed AI Image recognition and classification, and QVR Face to analyze real-time video for instant facial recognition.

SSD caching and auto-tiering enable 24/7 optimized storage efficiency
While SSD prices continue to fall, and SSD capacity and performance continue to increase, organizations can easily take advantage of SSD strengths. The TS-264 supports numerous SSD-aware features that significantly maximize NAS performance with high cost-effectiveness.

SSD over-provisioning
(Over-provisioning)
You can add additional SSD over-provisioning (1% ~60%) to avoid write amplification and improve SSD random write speeds and endurance. You can potentially attain enterprise-grade SSD performance levels from affordable consumer SSDs!

SSD cache acceleration
Enables SSD caching for increasing IOPS performance and reducing latency for storage volume. This feature is perfect for IOPS-demanding applications including databases and virtualization. The TS-264 also supports write-only cache to boost write-intensive applications.

Qtier for auto-tiering
Qtier technology drives auto-tiered storage with continuous data optimization across high-performance SSDs and high-capacity HDDs based on access frequency. I/O-Aware Qtier can reserve a cache-like space in the SSD tiered to handle burst I/O in real time.

Streamline large file transfers and video editing with 2.5GbE
The TS-264 comes with two 2.5GbE RJ45 (2.5G/1G/100M) LAN ports that allow you to use existing CAT5e cables to upgrade network speeds from 1 Gigabit to 2.5 Gigabit. The dual 2.5GbE ports also support Port Trunking for up to 5 Gbps transmission speeds, improving the efficiency of bandwidth-hungry business applications such as large file transfers, fast backup/restore, and multimedia transfer & editing.

Future-proof your IT infrastructure for high-speed networks
The TS-264 is ideally matched with QNAP’s managed and unmanaged 2.5GbE/10GbE switches to form high-speed, secure, and scalable network environments without going over budget. QNAP also provide 2.5GbE/5GbE/10GbE PCIe cards and USB 5GbE adapters for Windows®/Linux® workstations, allowing you to easily build a high-speed network environment for productive team collaboration.

Enhance productivity with multiple USB ports
With two USB 3.2 Gen 2 (10Gbps) ports and two USB 2.0 (480Mbps) ports, you can quickly backup and transfer large files to/from the TS-264. UPS and other compatible USB devices can also be connected for greater functionality and application potential.

Abundant I/O capabilities with PCIe expansion
The TS-264 has one PCIe Gen 3 x2 slot that allow for installing various expansion cards for expanding application potential.

Direct 4K HDMI output for multimedia and virtual machine display
The TS-264 features Intel® UHD Graphics that supports dual-channel hardware decoding and real-time transcoding*. The HDMI 2.0 output supports up to 4K, providing great benefits for applications like video production/editing or industrial design that demands high resolution and color realism as well as intensive media storage, transfer, and display. By connecting the TS-264 to an HDMI display, you can directly watch multimedia content saved on the NAS, or use the TS-264 as a versatile workstation by directly outputting virtual machines from Virtualization Station or Ubuntu Linux Station.

Faster image identification with integrated Intel® OpenVINO™ AI engine.
With integrated Intel® OpenVINO™ AI computing resources, the TS-264 accelerates AI image recognition performance without impacting other applications or services. QNAP AI Core primarily works with the QuMagie application.

QuMagie photo management
Easy-to-use photo management solution that integrates AI image recognition and intelligent classification for your collection.

QTS 5, Fast, smooth, and easy-to-use!
The TS-264 comes with the QTS 5 operating system as standard, providing a next-generation usage experience with an updated system kernel, optimized user interface, and advanced security features.

Brighter. Smoother. You’ll like it.
When navigating QTS 5, you will notice a finer attention to detail for a superior browsing experience. Enjoy a smoother NAS experience, comfortable visual design, and find your favorite apps quicker.

Get started with the notice board
When performing first-time installation, the notice board guides you through the setup process. Simply follow the step-by-step instructions for a quick and easy setup.

Smooth and reactive user interface
Whether clicking buttons, switching between apps, expanding/collapsing windows – every action is much smoother. The search bar in the main menu also assists in quickly finding desired apps.

Comprehensive backup and disaster recovery solution
The TS-264 supports various apps that cover all your backup needs. Practice safe IT habits by regularly backing up files and device content, allowing them to be easily restored when needed.

PC/Laptop backup
For Windows®, install NetBak Replicator to back up your PC to QNAP NAS. In macOS®, just set up the built-in Time Machine® to secure your data.

Remote backup for NAS
Hybrid Backup Sync makes it easy to back up data from a TS-264 to another QNAP NAS or remote server to fulfill your 3-2-1 backup strategy.

VM backup
Enjoy license-free VMware® and Hyper-V VM backup with source-side incremental backup, global deduplication, and recovery compression.

SaaS backup
Safeguard enterprise cloud data by backing up/syncing files, emails, calendars, and contacts from Google™ Workspace and Microsoft® Office 365® to the NAS.

Cloud backup for NAS
Hybrid Backup Sync supports mainstream cloud storage for NAS data backup. For backup to object cloud storage, VJBOD Cloud is especially useful to reduce bandwidth usage and backup time.

QuDedup technology
Hybrid Backup Sync eliminates redundant data at the source and then backs up the deduplicated data, helping to save time and storage costs while providing efficient multi-version backups.

Multi-version snapshots mitigate ransomware threats
The TS-264 supports block-based snapshots that record the state of the system at any time. It helps protect data, which can be restored back to a specific point of time, greatly helping in mitigating the threat of ransomware.

Volume and LUN snapshots
Take snapshots in seconds and revert the entire volume/LUN back to a specific point in time to prevent loss of important data.

Instantly restore snapshots
Snapshot content can be quickly restored to a local NAS, or restored on a folder/file basis to a local/remote NAS or cloud storage. You can also conveniently view and restore snapshots from the client side.

Back up snapshots
Multiply data protection by backing up snapshot files! Replicate volume/LUN snapshots in the TS-264 to a remote NAS (Snapshot Replica) by copying only the changes made. This helps save time & bandwidth, and can be run manually or on a scheduled basis.

All-in-one solution for hosting virtual machines and containers
By running multiple virtual machines and containers on the TS-264, you can deploy multi-tenant environments and applications to increase management efficiency and save hardware costs. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.

Virtualization Station
Run multiple Windows®, Linux®, UNIX®, Android™, and QuTScloud virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without needing additional physical servers.

Conainer Station
Experience Docker®, LXD, and Kata Containers lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import/export containers, and create abundant microservices.

Linux Station
Run Linux® applications (including apps from the Software Center) directly on the NAS and remotely access the Linux® desktop from a web browser. The open-source Linux® platform is also ideal for Internet of Things development.

Comprehensive security and privilege settings
The TS-264 is loaded with flexible privilege settings and security measures. Besides IP blocking, 2-step verification, HTTPS connection, there are more apps that help ensure optimal NAS protection against threats like malware and hackers.

myQNAPcloud secures remote access
myQNAPcloud allows convenient connection to the TS-264 through the Internet without any complex DDNS settings. To ensure your remote access service is secure, myQNAPcloud strengthens keys on SSL Certificates to 2048-bits.

Simplified privilege settings
The TS-264 supports comprehensive access right settings for shared folders, Azure Active Directory Domain Services (Azure AD DS), LDAP, and Windows ACL to help IT staff efficiently manage user accounts and access rights for multiple NAS systems.

QuFirewall protection
Supports IPv6, firewall access lists, and GeoIP filtering to restrict access based on geographical locations for higher NAS network security.

Superior security with QVPN
A virtual private network (VPN) allows secure access to network resources and services across public networks. QVPN supports creating a VPN client, using the TS-264 as a VPN server, and WireGuard® VPN service with an easy-to-use interface for setting up a secure connection.

QuWAN SD-WAN
To facilitate digital transformation, multi-site expansion and remote working, QuWAN SD-WAN helps automatically mesh multi-site VPN. It features IPsec encryption and cloud-centric management, allowing secure multi-site network including QNAP NAS and VMware ESXi platforms.

Security Counselor
A security portal for the TS-264 to check for weaknesses and offer recommendations for enhancing NAS security. It also integrates anti-virus and anti-malware scanning software.

Malware Remover
Regularly scan your TS-264 using the latest malware definitions. If infected files are detected, they will be immediately removed to ensure NAS data security.

The best file storage and collaboration center
The TS-264 integrates rich apps for storing, managing, synchronizing, searching, and archiving files. It supports SMB/CIFS, AFP, and NFS protocols for streamlined file sharing across Windows®, Mac®, and Linux®/UNIX®, and provides the smartest NAS solution for professionally managing your files.

File Station
Manage, access, and share all the files in the TS-264 and view snapshots files – all from your web browser. You can also easily mount remote NAS folders and cloud storage.

Qsync
Make any file uploaded to a TS-264 available to linked devices, such as computers, laptops and mobile devices. You can sync shared folders and team folders for group file sharing to enhance the flexibility of team projects and collaboration.

Qsirch
QNAP’s powerful, Google-like search tool helps you quickly find images, music, videos, documents, and emails by keywords, color, and more search conditions. It also supports Qfiling to perform one-time or automatic archival tasks based on your search criteria.

Qfiling
Automate your file organization ─ all you need to do is categorize files, set a schedule, and Qfiling will do the rest. Qfiling also enables smart recycling that instantly moves filtered files to the Recycle Bin.

Smart surveillance solution for 24/7 security
QVR Elite is QNAP’s subscription-based smart surveillance solution, allowing you to easily build a surveillance system with lower TCO and higher scalability. Recordings are saved as MP4 files, allowing playback on nearly every device. QVR Elite also integrates QNAP AI-based solutions to build smart facial recognition for retail and door access systems with QNAP NAS. You can arrange a dedicated, independent storage space for surveillance data on the TS-264 and enjoy simplified camera management, storage space allocation, camera live viewing and playback.

Flexible and economical storage expansion
QNAP provides easy ways to expand your storage capacity. Here are several ways to expand your TS-264 storage as needed to accommodate data and business growth.

Attach QNAP expansion enclosures
Connect expansion enclosures to the TS-264, and manage NAS storage expansion with the user-friendly Storage & Snapshots Manager app.

Mount cloud storage or remote file servers
Mount cloud storage or remote file servers to expand the capacity of the TS-264 while also centrally managing files on the NAS, cloud storage, and remote devices.

Migrate to a new NAS
Install your NAS hard drives into a larger QNAP NAS and retain all your existing data and configurations.

Upgrade RAID capacity
Hot-swap lower-capacity drives with larger-capacity drives to expand your NAS capacity so it can grow with your business.

More productivity-boosting applications
The TS-264 provides an App Center that includes feature-rich apps to expand your NAS potential!

QuObjects
Run a high-performance S3 compatible development environment on your TS-264 to simplify service development workflows from testing to production. You can also move cold data from the cloud to an on-premises QuObjects to save cloud storage costs.

Notification Center
Consolidates all system events, alerts, and notifications for smooth and easy NAS management, keeping you always informed of your NAS status.

Proxy Server
By using a high-capacity TS-264 as a proxy server, online resources can be efficiently accessed with greater cost-savings and productivity, while network security is also enhanced at the same time.

QmailAgent
The best email backup solution that allows you to easily backup/recover and manage multiple email accounts in their native format with strong security and data integrity.

Qcontactz
Centrally manage all your contacts, import contacts from Google™, import/export contact information using CSV or vCard files, and enjoy an always-online database of contact information.

QuFTP
The TS-264 can perform as an FTP server featuring SSL/TLS encryption, QoS bandwidth controls, and permission settings for efficiently and securely transferring large amounts of data. FTP Client is also supported.

A health check for your hard drives
Hard drives are at the heart of your NAS, and ensuring their long-term health and reliability is absolutely crucial. QNAP provides various methods and tools to help you monitor hard drive health, ensuring that you can take proactive decisions to safeguard your data and files.

S.M.A.R.T. and back block scanning
If any of the S.M.A.R.T. values are reported as abnormal, or bad blocks are detected, you can take early action and replace drives before potential data loss occurs.

DA Drive Analyzer
The DA Drive Analyzer leverages ULINK cloud-based AI to predict the expected lifespan of drives, assisting you in planning future drive replacements to protect against NAS downtime and data loss.

Seagate® IronWolf™ Health Management
When using supported IronWolf™ or IronWolf Pro™ hard drives, overall system reliability is improved by providing you with actionable prevention, intervention, and recovery options.
Storage
Supported storage drive interfaces: Serial ATA III
Storage drive sizes supported: 2.5,3.5"
Number of M.2 (M & B) slots: 2
Feature: RAID support
RAID levels: 0, 1, JBOD
Feature: Online RAID migration
Feature: Online RAID expansion
Feature: RAID rebuild
Feature: Hot-swap drive bays
Supported file systems: FAT32, HFS+, NTFS, exFAT, ext3, ext4
Number of storage drives supported: 2
Supported storage drive types: HDD & SSD
Feature: Disk roaming
Processor
Processor manufacturer: Intel
Processor family: Intel® Celeron®
Processor model: N5095
Processor frequency: 2 GHz
Processor boost frequency: 2.9 GHz
Processor cores: 4
Processor threads: 4
Processor cache: 4 MB
CPU configuration (max): 1
On-board graphics card model: Intel® UHD Graphics
Memory
Internal memory: 8 GB
Maximum RAM supported: 8 GB
Flash memory: 4000 MB
Network
Feature: Ethernet LAN
Ethernet LAN data rates: 10,100,1000,2500 Mbit/s
Feature: DHCP server
Feature: Jumbo frames support
Feature: iSCSI support
Supported network protocols: IPv4, IPv6
Feature: Dynamic DNS (DDNS)
Ports & interfaces
Feature: USB port
USB 2.0 ports quantity: 2
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity: 2
HDMI ports quantity: 1
HDMI version: 2.0
Ethernet LAN (RJ-45) ports: 2
Concurrent connections: 1500
PCI Express x2 (Gen 3.x) slots: 1
Design
Chassis type: Tower
Cooling type: Active
Product colour: Black, Gold
Number of fans: 1 fan(s)
Fan diameter: 7 cm
LED indicators: HDD, LAN, Power, Status, USB
Feature: Cable lock slot
Cable lock slot type: Kensington
Performance
Type: NAS
Device class: Home & Home Office
Feature: Backup function
Backup features: USB drive, iSCSI LUN
Feature: Buzzer
Feature: Multilingual support
Number of users: 4096 user(s)
Feature: Snapshot
Feature: Share folder access right management
Security algorithms: 256-bit AES, FIPS 140-2
Feature: Access Control List (ACL)
Feature: Reset button
Feature: On/off switch
Feature: Built-in FTP server
Browser supported: Apple Safar, Google Chrome, Microsoft Edge, Mozilla Firefox
Feature: System log
Feature: Hot spare
Feature: S.M.A.R.T. support
Share folder: 512
Feature: Remotely operated
Feature: USB copy function
Software
Operating system installed: QNAP QTS
Operating system version: 5.0.1
Feature: Linux operating systems supported
Server operating systems supported: Windows Server 2019, Windows Server 2012 R2, Windows Server 2008 R2, Windows Server 2012
Other operating systems supported: Solaris 10, Solaris 10 SPARC, Solaris 11, Solaris 11 SPARC, IBM AIX 7.1, IBM AIX 7.2
Power
Power supply location: External
Power supply unit (PSU) capacity: 65 W
Power consumption (typical): 12.448 W
Power consumption (sleep): 8.198 W
AC input voltage: 100 - 240 V
Fan voltage: 12 V
Weight & dimensions
Width: 105 mm
Depth: 226 mm
Height: 168 mm
Weight: 1.55 kg
Package weight: 2.68 kg
Packaging content
Feature: External power adapter
Cables included: AC, LAN (RJ-45)
Power cables quantity: 1
Feature: Quick installation guide
Number of screws: 12
Processor special features
Feature: Enhanced Intel SpeedStep Technology
Feature: Idle States
Feature: Intel 64
Feature: Intel Virtualization Technology (VT-x)
Feature: Intel Virtualization Technology for Directed I/O (VT-d)
Feature: Intel VT-x with Extended Page Tables (EPT)
Operational conditions
Operating temperature (T-T): 0 - 40 °C
Operating relative humidity (H-H): 5 - 95%
Storage temperature (T-T): -20 - 70 °C
Other features
Feature: Fibre Channel

WARRANTY CUSTOM PCs

30 DAY UPGRADE WARRANTY


Should you receive your CUSTOM PC or CUSTOM LAPTOP and you want to make any change ( excludes case ) such as extra memory , hdds , sdds , etc we will collect your PC and perform the upgrade for the cost of the extra components only. If there are components which needs to be returned to complete the upgrade then we will credit you the amount charged for the component when purchased against the upgrade component. There will be no collection , return or labour charge within 30 days of you having received your new custom pc. You must inform us in witing by email before the end of the 30 days period quoting your order number and the upgrade you require. AIO Liquid Coolers and PC Cases are excluded from the 30 DAY UPGRADE WARRANTY.

 

90 DAY UPGRADE WARRANTY


Should you want to upgrade your CUSTOM PC within 90 Days of receipt we can collect your PC ( and return ) for a fee of €24.99. You can upgrade memory and other componets without paying a labout charge for the installation of the upgrade components and we will allow a trade in of any returned components related to the upgrade at up to 75% of their original value. The only exception to the upgrade warranty is AIO Liquid Coolers and PC Cases.

 

2 YEAR COLLECT & RETURN WARRANTY


Our Custom PCs come with a 2 year collect & return warranty which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return. Software is excluded from the warranty as it customer induced damage or damage from misuse which includes for example over clocking or damage caused from opening the PC , etc.

 

3 YEAR COLLECT & RETURN WARRANTY


As on option on our Custom PCs and LAPTOPS a 3 year collect & return warranty can be added for an additional cost which means should there be any hardware failure within 2 years from the date of purchase we will collect the PC , repair and return and in year 3 of your warranty we will include Collection & Return as well as a Zero Labour Fee Promise , Hardware may not be covered in year 3 however we will always verify this with the manufacturer. Software is excluded from the warranty as is customer induced damage or damage from misuse which includes for example over clocking or damage caused from opening the PC , etc.. Please note that certain components are excluded by their respective manufacturers from the 3rd year of the of the warranty however if this is the case then we will supply the component for cost price and fit under warranty which means no labour costs.

 

 

COMPONENT & ACCESSORY WARRANTY

Components and Accessories are covered by their respective manufacturers warranty and you should always contact the manufacturers support first. We are however always here to help and if you need help or advice please contact our support. Most Manufacturers have returns procedures in place and do not allow us to accept their returns. We cannot accept most componenents of accessories for return after 30 days from date of purchase however we will always endeavour to assist our customers and we will contact the manufactuer on our customers behalf. If you need to know which manufacturers offer direct support and which do not then please contact our support staff and we will get the information for you. We can also offer advise when warranty is refused by the manufactuer or if you need advice on whether an item is covered by warranty. Customer induced damage for example bent pins on cpus or motherboards or thermal paste on cpu sockets is not covered by warranty nor is physical or accidental damage.

 

We are here to always help and provide assistance to our customers and were there is an issue with obtaining warranty from the manufacturer we will always keep the customer informed and provide them with the information we receive from the manufacturer. We will provide accurate information to allow our customers to make the best decisions when it comes to out of warranty components or components were the manufacturer or we have refused warranty.

DELIVERY INFORMATION

RELIABLE & FAST DELIVERY ACROSS IRELAND

Our Delivery Partners DPD.IE offer fast and reliable delivery across every county in Ireland and give our customer the greatest flexibility when it comes to organising their orders to a time and day which suits them. When an order is collected from us by DPD.IE the customer receives an email which will include tracking details allowing the customer to both track and control their order. On the morning of the delivery DPD.IE will send an SMS Text to notify the customer of the delivery windows to a 60 minute timeslot and if this does not suit the customer can reschedule to a suitable time and day or organise delivery to a safe third party location or to a Local DPD Parcel Shop. 

WE SUPPORTS IRISH BUSINESSES SUCH AS DPD.IE WHO ARE LISTED AS ONE OF THE TOP 150 COMPANIES TO WORK FOR IN IRELAND. DPD.IE STARTED IN ATHLONE IN 1986.

All orders shipped with DPD.IE are covered under our own Goods in Transit Insurance Policy.

DURING BUSY PERIODS DELIVERY MAY BE WITH GLS.IE OR FASTWAY.IE WITH DISPATCH EMAIL SHOWING DELIVERY COMPANY WITH TRACKING EMAIL. WE WOULD ONLY CHANGE FROM DPD.IE UNDER EXTREME CIRCUMSTANCES SUCH AS IF THE DPD.IE FINAL DELIVERY DAY BEFORE CHRISTMAS WAS IN FACT EARLIER THAN THAT OFFERED BY GLS OR FASTWAY. WE WILL ALWAYS PROVIDE TRACKING DETAILS AND STATE THE CARRIER WE SHIP WITH TO ENSURE OUR CUSTOMERS CAN TRACK THEIR ORDERS.

 

COMPONENTS

75% of Component Orders are delivered within 5 Business days however it can take up to 12 business days for delivery of some component orders depending on the components ordered for example products which state SPECIAL ORDER ITEM on the product page. We carry over €150,000 of stock here in Ireland however stock arrives every day from our partners across Europe. It is not always possible to ship ordered items from our own stock. We endeavour to process and ship all orders as quickly as possible so please do not send emails requesting order updates until 12 days after your order has been placed. If you want information prior to delivery please refer to your order confirmation email or log into your account were you can view the status of your order. We do not purchase or rely on stock from the United Kingdom so we can guarantee there will be no delays or nasty surprises becasue of Brexit. We are a 100% Republic of Ireland company and we ship all orders to our customers in Ireland from our warehouse in Carlow with FASTWAY.IE and ECOEXPRESS.IE. All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

 

CUSTOM DESKTOP PCs & LAPTOPS

Custom Desktop PCs and Laptops can take up to 12 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 7 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 12 business days after your order has been placed.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

 

PRECONFIGURED DESKTOP PCs & LAPTOPS

PreConfigured Custom Desktop PCs and Laptops can take up to 7 business days from day of order however this is an estimate only with the timeframe based on the complexity of the build , availability of components and how busy we are when the order is placed. Most PC builds outside of busy periods ( Christmas / New Year for Example ) are built , quality checked  and shipped within 5 business days. For order updates please read the order confirmation email , order update emails or log into your account to view the order status. Please do not send emails asking for order updates until 7 business days after your order has been placed.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

 

NEXT DAY DELIVERY DESKTOP PCs & LAPTOPS

Next Day Custom Desktop PCs and Laptops are Prebuilt and Shipped from stock and should ship within 24 hours of the order being placed. You will receive an order confirmation email with tracking information when your order ships. If you need an order update please log into your account or read your order confirmation email. If you have not received your order within 5 business days please contact us.All Orders Include 23% VAT and we include a paper VAT Invoice with every order. You can also download a PDF of your Invoice if you have an account with us.

 

SPECIAL ORDER ITEMS

Products in our PC PARTS STORE which carry the SPECIAL ORDER NOTIFICATION are not in stock and are shipped from when distributor or manufacturer when an order is placed. We offer special order items on our website as the items may not be readily available to our customers in Ireland. We state 10+ Business Days for delivery of special order items with the average delivery time for Components , Cables and PC Cases being less than 10 Business Days and Furniture such as Gaming Chairs , Computer Desks , Flight & Driving Similator Chair and Desk Combos taking up to 28 days from date of order. Special Order items which are ordered on a regular basis by customers are added to our Next Day Range. Volume Orders can be placed for Special Order items by Retail Customers and by Trade Customers with pricing and delivery information available by opening a support ticket or emailing our sales team. Please note there are limitations to cancelling a special order item and a fee may apply however if you need to make a change to an order which contains a special order item please contact us and we will endeavour to find a suitable solution 

 

OUT OF STOCK ITEMS

Unfortunately items listed as IN STOCK when added to a BASKET can be OUT OF STOCK by the time CHECKOUT is completed. There are a number of reasons why this happens however the main reason is becasue the stock update is not realtime and happens only once every 60 minutes. It is not possible to have a live stock feed on a website in Ireland as this would substantially reduce the available products. Other causes can be when another customer includes the item in their order and checks out quicker. If an item is not available we will make contact as quickly as possible and offer alternatives including a prompt refund. Most OUT OF STOCK items return to stock within a few days so there is usually no need to notify the customer however if an item does not come back into stock within 10 days or goes END OF LIFE ( EOL ) we will ensure to make contact to find a solution as quickly as possible.

 

GOODS IN TRANSIT INSURANCE

All Orders shipped by us are covered by our own goods in transit insurance to the full value of the order which is additional to the goods in transit insurance offered by DPD.ie. Our goods are packed to International standards to ensure damage in transit is highly unlikely and all of our orders are packed in a secure location which has 16 high defination security cameras to ensure should there be a report of a missing item / short shipment it can be verified quickly. All of our orders are sealed and should not be accepted or signed for if there is damage to the packing or if the packing looks like it has been opened. If an order is damaged or lost in transit the claims procedures of our insurer must be adhered to or we cannot guarantee a favourable outcome. It is our policy to replace orders which have been lost in transit however if this is not acceptable to the customer then a claim can be made to the value of the goods with our insurer. If a Custom Assembled Desktop PC or Laptop suffers damage in transit we will examine the unit and replace any damaged components however we cannot replace a custom desktop pc or laptop in its entirety unless the product is declared a write off by our insurers. It is our policy to avoid our customer having to wait for claims to be settled and we reserve the right to make a determination whilst we wait for the insurers official determination. This ensures we can often resolve an issue in days however for this to happen we do need the customers help and assistance. If we collect a custom desktop pc or laptop under the collect and return warranty it is covered up to €500 for damage in transit once the item has been packed to the same standard as it was shipped in. If a customer chooses to return an item(s) with a different carrier of their own choosing then any returned item(s) are no covered until the terms of our goods in transit policy. We would please ask customers not to use AN POST for returns as we have experienced issues as AN POST staff sign for deliveries and not the recipient ( US)  which can make claiming for lost of damaged item(s) very difficult. Items not be returned by going to a DPD.IE PICKUP POINT of which there are over 600 across Ireland https://dpd.ie/Pickup. At your local Pickup Point you can return any item after paying a fee to the Pickup Point https://shipping.dpd.ie/products-and-services/pickup-shops

PAYMENT OPTIONS

We do not store payment information within our business or on our servers and we do not have access to for example the credit card numbers which ensures the safety of our customers financial information. 

We offer multiple payment options with both online and offline methods available. If you need assistance please email sales@custompc.ie

POWERED BY IRELAND STRIPE

DEBIT & CREDIT CARDS

STRIPE is a secure CHECKOUT OPTION for DEBIT & CREDIT CARDS offering a quick and easy checkout with the option to save card details for future order. It also offers Security Including SCA and 3D SECURE to ensure the safest possible online transaction. STRIPE is an Irish Company and we chose STRIPE as our card processor because they offer a world class service and because they are an Irish company. Supporting Stripe Creates Jobs in Ireland.Information entered on the STRIPE site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.

Bank Transfers - Custom Desktop PCs & Laptops - www.CUSTOMPC.ie

BANK TRANSFER - OFFLINE METHOD

Bank Transfer or Bank Payment is an OFFLINE payment method primarily used by business customers for larger transactions. Orders are not processed until payment is received and when sending the payment through your bank please ensure you use your order number as the reference. We bank with Bank of Ireland with transfer usually same day or next day depending on the sending bank. If you do not receive a processing email confirming we have received payment within 24 hours please email sales@custompc.ie and we will check to see if we have received your payment. Information entered is processed on our server which is hosted by Amazon Web Services.

 

Humm Finance - Custom Desktop PCs & Laptops - www.CUSTOMPC.ie

HUMM - PERSONAL FINANCE ( MINIMUM ORDER VALUE €500 )

HUMM offer a BUY NOW PAY LATER option for personal customers. Purchases can be financed over periods from 6 Months to 3 years. For More Information on HUMM APPLICATIONS please visit https://www.custompc.ie/flexirent-gaming-lap-laptoplfinance/ . HUMM is not for business customers. Humm Finance on our websites is offered to allow our customers to spread the cost of custom desktop pcs and laptops over periods up to 3 years. It is important for all customers using HUMM Finance to understand that this is a Finance Agreement and so we advice obtaining professional advice before entering into such an agreement. You can find information on the HUMM.IE website or you can speak to your financial advisor. We advice all customers available of the Humm service to read the Humm Terms & Conditions and to be aware these terms and conditions related to the finance contract only and not to the purchase being made. Information entered on the HUMM site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.

 

 

PayPal  Custom Desktop PCs & Laptops - www.CUSTOMPC.ie

PAYPAL - DEBIT , CREDIT CARD & PAYPAL ACCOUNT

The PayPal Checkout option allows customers to use their PayPal account to checkout. Due to the lack of security checking out with PayPal may require additional security steps to be completed before and order can be completed. If you choose PayPal as a checkout option your order may be delayed. Unfortunately address verification is required before we can ship and order and we also require a mobile phone number and we may have to contact you to get these delaying your order if they are not provided by PayPal. Information entered on the PayPal site such as credit or debit card information is not shared with us and no financial information is stored on our servers which are hosted by Amazon Web Services. The Only Information stored on our server is for the delivery and warranty of the order which includes name , address , phone number and email address.